Refund Policy
SOOTY isn’t on sale yet. Once it is, refunds work as described on this page
14-day refunds, no reason needed
- If SOOTY isn’t right for you, you can get a full refund within 14 days of paying, no reason needed
How to ask for a refund
- Email hi@sooty.app, or just reply to your license key email. Include your order number (it’s in the license key email), or write from the address you used at checkout, so we can match your order
- If you’re up for it, tell us what fell short. We’ll use it to make SOOTY better. Leave it out and you’ll still get your refund
- Once we’ve checked your order, we process the refund and you’ll get an email when it’s done
How the money comes back
- The refund goes back to the account you paid with
- You get back the original amount in the currency you paid in, and your bank may convert it at a different exchange rate than when you paid
After a refund
- If you refund the purchase of a license, its license key is deactivated and can no longer be activated or refreshed
- If you refund a renewal or an upgrade, the update period or the number of computers goes back to what it was before that payment, and any extra computers are deactivated
- Where there is evidence of fraud or refund abuse, such as buying and refunding again and again, we may decline a refund, except where the law requires one
Updated